U.S. orders
Orders over $50 qualify for free shipping within the United States.
- Standard processing: 1–3 business days
- Typical delivery: 5–9 business days after shipment
- Tracking information is emailed when available
Shipping information
From our store to your door.
Review order processing, U.S. shipping, international availability, and tracking information before placing your SEAPENG order.
U.S. shipping offer
Free over $50
Free over $50
Available on qualifying orders shipped within the United States.
1–3 business daysMost in-stock order processing time
5–9 business daysTypical U.S. delivery after shipment
10–20 business daysTypical international delivery after shipment
Tracking by emailUpdates may take 24–72 hours to appear
Order journey
What happens after you order.
We keep the process straightforward from order confirmation through delivery tracking.
01
Order received
Your order is confirmed and prepared for processing.
02
Processed for shipment
Most in-stock orders are processed within 1–3 business days, excluding weekends and public holidays.
03
Tracking sent
Once shipped, a tracking number is sent to the email address used for your order.
Delivery coverage
Domestic and international shipping.
Shipping availability and timing depend on the delivery destination, product, order size, shipping method, and carrier service.
Select destinations
SEAPENG ships to select countries worldwide. Rates and delivery times vary by destination.
- Availability depends on the destination country
- Shipping rates vary by order and destination
- Typical delivery: 10–20 business days after shipment
Please note: Processing time and delivery time are separate. Delivery estimates are provided for reference and are not guaranteed. Customs clearance, weather, carrier delays, holidays, remote locations, or incorrect shipping information may affect delivery time.
Important details
Shipping policies and support.
Review the information below before placing an order, especially for international, customized, or time-sensitive purchases.
Order processing & peak periods
Most in-stock orders are processed within 1–3 business days, excluding weekends and public holidays.
Processing may take longer during peak seasons, promotions, or holidays. We will contact you by email if there is a significant delay.
Shipping rates & destinations
Shipping options are based on destinations supported by checkout and shipping partners. Availability may vary by product, order size, address, and carrier service.
Shipping rates are displayed at checkout and may vary by destination, weight, package size, method, and order value.
Tracking information
A shipping confirmation email with tracking information will be sent when available. Tracking updates may take 24–72 hours to appear after the carrier receives the package.
If tracking is missing or has not updated for several days, contact support@seapengs.com.
Incorrect shipping information
Check your address, phone number, and email before ordering. Delivery delays or losses caused by incorrect or incomplete customer-provided information are not SEAPENG’s responsibility.
Contact us immediately if you notice an error. We will try to update it before shipment, but changes cannot be guaranteed after processing begins.
Customs, duties & taxes
International orders may incur customs duties, import taxes, VAT, brokerage fees, or other local charges. Unless clearly stated at checkout, these charges are not included in the product price.
Customers are responsible for applicable import charges. Customs clearance may also affect delivery time.
Lost, delayed or damaged packages
Contact us as soon as possible if a package is significantly delayed, marked delivered but not received, lost in transit, or arrives damaged.
Include your order number, tracking number, and photos of damaged packaging or products. We will review the issue and help determine an appropriate solution.
Split shipments
Orders may ship in separate packages due to product availability, warehouse location, package size, or carrier requirements. Multiple packages may have separate tracking numbers.
Pre-order & customized products
Pre-order, customized, private-label, OEM, or special-order products may need additional production or handling time. Estimated timelines will be communicated when possible.
Mixed orders may ship separately or wait until all items are ready, depending on availability and shipping arrangements.
Shipping restrictions
Some products may not be available for certain addresses, regions, PO boxes, military addresses, or restricted locations due to carrier, customs, or product limitations. We will contact you if a restriction affects your order.
Need help with a shipment?
Contact our support team with your order number and the email address used at checkout so we can assist you.
