Shop with confidence.
If something is not right, our team is here to help. Review the return window, eligibility requirements, refund process, and warranty support below.
How to start a return
Do not ship an item back without authorization. Contacting us first helps us confirm eligibility and provide the correct return address.
Contact support
Email your order number, the item you wish to return, and the reason for the request.
Receive instructions
Our team will review your request and provide return authorization and shipping instructions.
Inspection & resolution
After the item is received and inspected, we will email you the outcome and next steps.
Eligibility, refunds & warranty
Eligible returns
Most items may be returned when all of the following apply:
- Unused, undamaged, and in the condition received
- Original packaging, accessories, manuals, and parts included
- Receipt, order number, or other proof of purchase provided
- Return requested within the 30-day window
12-month warranty
SEAPENG products include a 12-month warranty against manufacturing defects.
- Contact support with your order number
- Describe the issue clearly
- Include photos or video when helpful
- Available resolutions may include repair, replacement, refund, or other support after review
Important information
Open each section for details about cancellations, costs, damaged items, refunds, and exchanges.
Order cancellation
You may request cancellation before an order has shipped or entered production. If approved before shipment, a full refund will be issued to the original payment method. Once an order has shipped, it cannot be cancelled, but an eligible return may be requested after delivery.
Non-returnable items
Returns may not be accepted for used, altered, customer-damaged, incomplete, or late-returned items; items without proof of purchase; and customized, private-label, OEM, or special-order products unless defective or damaged on arrival.
Return shipping costs
Customers are responsible for return shipping unless the product is defective, damaged on arrival, or incorrect due to our error. Eligible returns are not charged a restocking fee.
Damaged, defective, or incorrect items
Contact us as soon as possible with your order number, a description of the issue, and clear photos or videos. After review, we may offer a replacement, repair solution, refund, or another appropriate resolution.
Refund timing
After the return is received and inspected, we will notify you by email whether the refund is approved. Approved refunds are issued to the original payment method. Posting time depends on your bank, card issuer, or payment provider and may take several business days.
Late or missing refunds
First recheck your bank or payment account, then contact your card issuer or payment provider. If an approved refund still has not appeared after their processing period, contact our support team.
Exchanges
For an exchange involving a defective, damaged, or incorrect item, contact support. We will review the issue and provide the appropriate next steps.
Need return assistance?
Include your order number, item, reason for return, and supporting photos or video.
